Reference

Privacy Policy for your o77 account

This page explains how we collect, use, store and share the details tied to your account, device and transactions.

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o77 Privacy Policy for your o77 account
HELP CHANNELS

How to reach us

If you want to read the data we hold, fix an error or ask for deletion where the law allows, start with the help form in your account. You can also send the same request by email from the address tied to your profile, which helps us match it to the right record. For urgent privacy questions, in-app chat sends the message to the same team, and we keep a short audit trail of the request.

Team online

Email us

Write from the address linked to your account and say what you want to access, correct or remove. We check the match before we share anything, so the reply goes only to the right person.

In-app chat

Use chat when you need a quicker privacy query. It carries your request into our support queue, and we may ask for a few checks before discussing any account record or change.

Help form

The form works well for access requests, correction requests and cookie questions. Tell us which record or setting you want to change, and we will route it to the correct team.

DATA HANDLING

Data, cookies and account security

We keep privacy handling practical: collect the details you give us, log the device and session data that protects the account, and limit access to staff who need it.

Collection

We collect the details you type in, the device signals needed to secure the account and the transaction records linked to UPI, Paytm or PhonePe. That lets us match requests to the right profile.

Cookies

Cookies store session state, language choice and sign-in checks. They also help us spot unusual access attempts, so your account stays easier to verify without asking you to repeat the same steps each visit.

Security

We limit access with role-based permissions, log sensitive actions and review sign-in activity for signs of misuse. If something looks out of place, we may ask for extra checks before we accept a change.

Retention

We keep records only for the period needed to run the account, settle disputes, meet tax or audit duties and complete security checks. When those reasons end, we remove or anonymise data where allowed.

Access

If you want to see the data tied to your profile, ask through support with the email or phone number on file. We may need to confirm identity before we share the record.

Changes

For corrections, updates or deletion requests, tell us exactly what should change and why. We will review the request against local law, then reply with the next step or any limit that applies.

Privacy questions you may ask

These questions cover the records we collect, how you can ask for changes, what cookies do, and when access may depend on local law. If you do not see your exact case here, send the request through support and we will check the account before we share anything. We also keep replies tied to the same contact details, so private data stays in the right hands.

We collect the details you give us for account setup, the device and session signals we need for security, and transaction traces tied to UPI, Paytm or PhonePe when you use them. We do not ask for more than we need.

Yes. Use support to ask for access, and we will verify the account before we share any record. Where local law allows, we can also explain how the data is stored and why we keep it.

Tell us which detail is wrong, send the right value and use the contact method linked to your account. We will check the request against our records, then update the profile if the change is allowed.

You can ask us to remove certain records where the law allows. Some records may stay for audit, dispute handling or security duties, and we will explain any limit that applies when we reply.

Yes. Cookies help with sign-in checks, session state and language choices, and they also help us notice unusual access. You can ask about cookie settings through support, and we will point you to the right step.

You can contact us from the email or phone number on your account, or through the help form. That lets us match the request to the correct record and keep private data from being shared in error.

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